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Support & Training

how it works

Every subscription includes support from our knowledgeable team at no additional cost.

DesignDocs is simple to use and comes with a full library of how-to materials and videos, including a series of orientation videos designed to help new members learn the basics very quickly.

For those who would like more structure and assistance in getting started, we have additional training and support options for you to choose from—and don't worry, unlike other software providers, access to our support team never expires. They're always on hand if you have any questions about the software.

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Support Option Fee
Unlimited access to DesignDocs online training and help materialsIncluded
Unlimited access to series of Orientation Training Videos Included
Unlimited online communication with support desk. Included
Tier 1 Support – System support by appointment (assistance with DesignDocs features) $95.00 / hour
Tier 2 Support – Advanced technical support services by appointment $150.00 / hour
Phone Support – Call out from support team $30.00 / 15 min
Implementation Package:

-If you would like some help to make your conversion fast and easy, please contact us for support tailored to your needs.

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On-site professional services by appointment (technical support and training) + travel expenses Contact us re pricing
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* All pricing is in US dollars. Support options must be pre-purchased and all appointments are subject to a cancellation fee of up to half the value of the scheduled appointment time. Travel fees apply to all in-person appointments.