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Support & Training

how it works

Every DesignDocs subscription includes online support from our team at no additional cost. Your access to our support team never expires.

DesignDocs is simple to use and comes with a full library of how-to materials and videos, including a series of orientation videos designed to help new members learn the basics very quickly.

For those who would like more structure and assistance in getting started, we have a personal training and support option for you.

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Support Option Fee
Complimentary personal coaching session during your first month as a memberIncluded
Unlimited access to DesignDocs Knowledge Base help articles + videosIncluded
Unlimited access to DesignDocs online group support sessions and webinarsIncluded
Unlimited access to a series of orientation training videosIncluded
Unlimited online communication with support desk Included
Personal 1:1 or group training with a DesignDocs specialist $125.00 / hour*
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* Pricing is in US dollars. Personal training or support appointments have a one-hour minimum and are subject to cancellation fees of 50% when cancelled less than 24 hours before the appointment.

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Linda Speed
Owner/Designer/Artist, NESTOLOGY, Florida

Tech support is extremely important to me and DesignDocs has given me the best I have experienced in my 20+ years in business. My questions are answered quickly via email with detailed instructions that I save in a binder & my 1:1 paid support is well worth the $$. Ronaldo is patient and thorough with good suggestions as an added bonus! Keep up the good work!!

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Heather Matthias
Operations & Client Services Manager, Jennifer Teeple Design Inc., London, Ontario

I have had the opportunity to work directly with Ronaldo while training/learning the Design Docs program and he deserves all the 5 stars! His response time to my email concerns is met promptly, normally within a few hours. The online help he has provided is very thorough and issues are explained clearly so that I have a good understanding of the steps and procedures required to complete transactions pertaining to the specific issues we have encountered. I highly recommend Design Docs and their support team!

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JULIE MCNICOL
McNicol Interior Designs, Mississauga, Ontario

The 1:1 training sessions were extremely helpful in getting my bookkeeping on track from my previous system and learning the best ways to operate the software. I found I relied on these sessions for the first few months, especially when doing reconciliations at month end. I found it helpful to be able to save up my questions and then have Ronaldo help me and show me the steps one at a time. Ronaldo is not only extremely helpful, but he is also patient and kind. I recommend the training sessions for anyone new to DesignDocs.

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