Tech support is extremely important to me and DesignDocs has given me the best I have experienced in my 20+ years in business. My questions are answered quickly via email with detailed instructions that I save in a binder & my 1:1 paid support is well worth the $$. Ronaldo is patient and thorough with good suggestions as an added bonus! Keep up the good work!!

I have had the opportunity to work directly with Ronaldo while training/learning the Design Docs program and he deserves all the 5 stars! His response time to my email concerns is met promptly, normally within a few hours. The online help he has provided is very thorough and issues are explained clearly so that I have a good understanding of the steps and procedures required to complete transactions pertaining to the specific issues we have encountered. I highly recommend Design Docs and their support team!

The 1:1 training sessions were extremely helpful in getting my bookkeeping on track from my previous system and learning the best ways to operate the software. I found I relied on these sessions for the first few months, especially when doing reconciliations at month end. I found it helpful to be able to save up my questions and then have Ronaldo help me and show me the steps one at a time. Ronaldo is not only extremely helpful, but he is also patient and kind. I recommend the training sessions for anyone new to DesignDocs.